Call center services at Mavens perform super efficient command control services for big and small businesses all over the world. A trained group of dedicated employees receive process and resolve all incoming voice traffic. Our outbound call center services play a pro-active part in promoting products and services for our clients. It makes sense to outsource your call center needs to us because it gives you superb service at almost half the cost. Let us have a look at the proficient and detailed call center services offered by Mavens.
Not everyone can use a database, pull out a phone number and transform the lead to a sale. Generating appropriate leads is the foundation of our call center services at Mavens. Exact leads which are relevant to your product cut down on costs by concentrating only on a targeted set of people who will buy a particular product. It is our job to scour data bases and glean the best leads for your business.
CATI is a very sophisticated method used by Mavens for doing surveys to gather essential data by our call center services. It uses software which helps the operator conduct a professional survey while recording it simultaneously on a computer. This is a long term data base which can be used anytime in the future to decide on your business strategies.
We have made a world famous niche for ourselves in our call center service which provides external technical support to many businesses. This results in lower costs for our clients and better customer satisfaction as a result of our professionally trained technical executives. We have help desk support employees who are engineers and are aware of all the technical facets of a complex product. That means our personnel do not pass on your query to higher and higher levels of supervisors. Your customers get all the satisfactory answers from one completely knowledgeable executive.
Sometimes natural or man made disasters can make a call center dysfunctional. We have excellent emergency plans to create an immediate back up team at the nearest possible city. We do not believe in cost cutting in such emergency situations. We go to extreme lengths to revive and maintain our services for our clients at the same professional level as before.
At Mavens we realize that a large section of the American population is Hispanic. It makes business sense to have a fully equipped call center cell which deals efficiently with inbound and outbound traffic in Spanish. The customer base of our Spanish customers extends to many countries all over the world and includes, Mexico, Canada, Puerto Rico, Chile, Argentina, Colombia, Venezuela and Bolivia among many others.
It is therefore with confidence that we offer a global call center service at Mavens for you at all hours, day and night throughout the year.