Inbound Call Center Services

We at Mavens have dealt with a bouquet of businesses which have given us the experience and skills to design inbound call center services which are exactly suited to your needs.

• The answering service of a business is a crucial image building experience. People become attached to a company if they are treated properly by the answering service. Mavens provides the right mixture of friendliness and expertise in each one of its executives. This can be a twelve hour or twenty four hour service.
• Perhaps you are a one man show. We offer our virtual receptionist service. All your calls will be answered with knowledgeable details 24x7. Your customers will approve of this service.
• Efficient product information on the phone results in hard sales. Our trained professionals will give every possible detail about your product or service in a very exact manner.
• Cross selling and up-selling on the phone results in added revenues. A polite offer to introduce a superior service with some additional cost transforms into higher volume sales. Cross selling offers all the related products and services connected to the main business.
• Inbound claims processing service allows you to concentrate on your core business.

Outbound Call Center Services

• Outbound telemarketing at Mavens relies on a large data base and superior worker expertise to convert outbound calls all over the world to solid sales.
• This is cost effective because you do not have to maintain a large sales staff.
• Cold calling people from a data base is a process which only a few talented people can handle. Our expert professionals turn cold calls into real time sales.
• Getting feedback through outbound surveys is a major function of our call center services at Mavens. This allows your business to fine tune itself in order to increase sales and create a lasting brand image.

Lead Generation Services

Not everyone can use a database, pull out a phone number and transform the lead to a sale. Generating appropriate leads is the foundation of our call center services at Mavens. Exact leads which are relevant to your product cut down on costs by concentrating only on a targeted set of people who will buy a particular product. It is our job to scour data bases and glean the best leads for your business.

CATI (Computer Assisted Telephone Interviewing)

CATI is a very sophisticated method used by Mavens for doing surveys to gather essential data by our call center services. It uses software which helps the operator conduct a professional survey while recording it simultaneously on a computer. This is a long term data base which can be used anytime in the future to decide on your business strategies.

Call Center based Technical Support Service

We have made a world famous niche for ourselves in our call center service which provides external technical support to many businesses. This results in lower costs for our clients and better customer satisfaction as a result of our professionally trained technical executives. We have help desk support employees who are engineers and are aware of all the technical facets of a complex product. That means our personnel do not pass on your query to higher and higher levels of supervisors. Your customers get all the satisfactory answers from one completely knowledgeable executive.

Disaster Recovery Services

Sometimes natural or man made disasters can make a call center dysfunctional. We have excellent emergency plans to create an immediate back up team at the nearest possible city. We do not believe in cost cutting in such emergency situations. We go to extreme lengths to revive and maintain our services for our clients at the same professional level as before.

Spanish Call Center Services

At Mavens we realize that a large section of the American population is Hispanic. It makes business sense to have a fully equipped call center cell which deals efficiently with inbound and outbound traffic in Spanish. The customer base of our Spanish customers extends to many countries all over the world and includes, Mexico, Canada, Puerto Rico, Chile, Argentina, Colombia, Venezuela and Bolivia among many others.

It is therefore with confidence that we offer a global call center service at Mavens for you at all hours, day and night throughout the year.